Return & Refund Policy
Last updated: April 2026
Thank you for shopping with Luminli. This Return & Refund Policy explains how we handle returns, refunds, replacements, and order issues for purchases made through https://shop.luminli.com.
Because some products may be fulfilled by third-party suppliers or warehouses, return and refund handling may vary depending on the product and issue. We encourage customers to contact us before returning any item.
1. Contact Us First
Before sending any item back, you must contact us first at contact@luminli.com.
We do not accept unauthorized returns.
If you believe there is an issue with your order, please contact us with:
– your order number
– your full name
– a description of the issue
– clear photos or videos, where applicable
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review the issue, please provide:
– your order number
– a description of the problem
– clear photos or videos of the item
– clear photos of the packaging, if relevant
If your claim is approved, we may offer, at our discretion:
– a replacement
– a refund
– another appropriate resolution
In many cases, a physical return may not be required before a replacement or refund is issued.
3. Lost Packages and Delivery Issues
If your package appears lost, delayed beyond the expected timeframe, or marked delivered but not received, please contact us at contact@luminli.com.
We may ask you to:
– confirm the shipping address
– check with household members, neighbors, or your local carrier
– allow additional time for tracking updates or carrier investigation
If we determine that a package has been lost or there is another qualifying delivery issue, we may offer a replacement or refund where appropriate.
4. Returns for Change of Mind
Due to the nature of beauty, cosmetic, nail, skincare, and personal care products, we generally do not accept returns for:
– change of mind
– preference changes
– dissatisfaction after use
– ordering the wrong item by mistake once the order has been delivered
For hygiene and product safety reasons, opened, used, or handled beauty and personal care products are not eligible for return unless they arrive damaged, defective, or incorrect.
5. Non-Returnable Items
Unless required by law, the following items are generally non-returnable:
– opened or used beauty products
– opened or used personal care products
– opened or used cosmetic products
– opened or used nail care products
– sale items or clearance items
– gift cards, if offered
– items marked as final sale
– products returned without prior approval
6. Eligible Returns for Unused Non-Hygiene Items
In limited cases, we may allow returns of certain unused, unopened, and non-hygiene items, such as selected accessories, if:
– you contact us within 14 days of delivery
– the item is unused and in original condition
– the item is in its original packaging
– the return is approved in writing before being sent back
If a return is approved:
– the customer is responsible for return shipping costs unless the return is due to our error
– original shipping charges are non-refundable unless required by law
– the item must be received and inspected before a refund is issued
We reserve the right to deny returns that do not meet these conditions.
7. Return Shipping
Customers are responsible for return shipping costs unless:
– the item was damaged
– the item was defective
– the wrong item was sent
– we specifically agree otherwise in writing
Do not send returns to any address unless we provide return instructions.
8. Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please note:
– refunds may take several business days to appear depending on your bank or payment provider
– original shipping charges are generally not refundable unless required by law or the issue was caused by our error
– we may deny refunds where the claim is unsupported, fraudulent, abusive, or outside the policy terms
9. Replacements
If a replacement is approved, we will arrange shipment of the replacement item based on product availability.
If a replacement is unavailable, we may offer a refund or another appropriate solution instead.
10. Cancellations
If you need to cancel or change an order, contact us as soon as possible at contact@luminli.com.
We cannot guarantee cancellations or order changes once processing has begun.
If an order has already been processed or shipped, it may no longer be eligible for cancellation.
11. Chargebacks and Abuse
If you have an issue with your order, please contact us first so we can try to resolve it.
We reserve the right to dispute chargebacks where a claim is inconsistent with our records, tracking information, photos, or this policy.
We may also refuse future orders from customers who abuse our return, refund, or dispute process.
12. Your Rights Under Applicable Law
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
13. Contact
For return, refund, replacement, or order issue requests, contact: contact@luminli.com