Shipping Policy
Last updated: April 2026
Thank you for shopping with Luminli. This Shipping Policy explains how we process, ship, and deliver orders placed on https://shop.luminli.com.
At this time, we ship within the United States only.
1. Order Processing
Orders are typically processed within [1-3 business days] after payment is successfully received.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Please note:
– processing times are separate from shipping transit times
– high order volume, holidays, severe weather, carrier delays, or supply issues may affect processing times
– if we need additional information to verify or complete your order, processing may be delayed
2. Shipping Locations
We currently ship to addresses located in the United States only.
We do not currently offer international shipping.
We may decline or cancel orders that cannot be shipped to the address provided.
3. Shipping Rates
Shipping charges are calculated and displayed at checkout unless otherwise stated.
We may offer:
– standard shipping rates
– promotional shipping offers
– free shipping promotions, where applicable
Any available shipping options and rates will be shown during checkout before you place your order.
4. Estimated Delivery Times
Estimated delivery times depend on the product ordered, fulfillment location, shipping option selected at checkout, destination, and carrier.
Typical delivery estimates are:
– Order processing time: 1-3 business days
– Orders fulfilled from a U.S. warehouse: approximately 5-7 business days in transit
– Orders fulfilled from an overseas warehouse, including China: approximately 8-12 business days in transit
Estimated total delivery time may vary depending on where the product is shipped from.
Please note:
– delivery estimates are not guaranteed unless explicitly stated at checkout
– delays may occur due to carrier issues, customs processing, weather, holidays, high order volume, or other factors outside our control
– in rare cases, delivery may take up to 30 days or longer
5. Shipping Confirmation and Tracking
Once your order ships, you may receive a shipping confirmation email with tracking information, if available.
Please allow time for tracking updates to appear after the carrier receives the package.
6. Delays
In some cases, delivery may take longer than the estimated timeframe due to factors outside our control, including:
– customs processing
– carrier delays
– severe weather
– holidays
– high order volume
– supply chain disruptions
– address verification issues
In rare cases, delayed shipments may take up to 30 days or longer.
If we are unable to ship your order within the timeframe stated at checkout, or within 30 days if no specific shipping timeframe is stated, we will contact you as required by applicable law and provide available options, which may include waiting for delayed shipment or canceling the order for a refund.
7. Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.
If we are unable to complete delivery due to incorrect shipping information and do not receive a response, the order may be canceled subject to any applicable deductions for shipping or return charges, where permitted by law.
8. Lost, Stolen, or Marked-Delivered Packages
Once an order has been handed off to the shipping carrier, delivery is subject to the carrier’s operations.
If your package is marked as delivered but you cannot locate it, please:
– verify the shipping address on your order
– check around your delivery location and with household members or neighbors
– contact the carrier directly
– contact us at contact@luminli.com
We will do our best to assist, but we cannot guarantee replacement or refund for packages marked delivered unless required by law or covered by carrier claim results or our separate policies.
9. Damaged Shipments
If your order arrives damaged, please contact us at contact@luminli.com within [3-7 days] of delivery.
Please include:
– your order number
– a description of the issue
– clear photos of the product and packaging
We will review the issue and determine the appropriate next steps in accordance with our policies and applicable law.
10. Split Shipments
In some cases, items in the same order may ship separately depending on inventory, packaging, or fulfillment needs.
If this happens, you may receive separate shipping confirmations or tracking numbers.
11. Shipping Restrictions
Certain products may be subject to shipping restrictions based on destination, carrier limitations, or legal requirements.
We reserve the right to limit or cancel orders where shipping is not possible.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at contact@luminli.com.
We cannot guarantee changes or cancellations once an order has been placed, especially after processing or shipment has begun.
13. Contact
If you have any shipping-related questions, please contact us at: contact@luminli.com